Vvolt electric bicycles include a standard three-year warranty against manufacturer’s defect, with no mileage limitations, that covers issues you may have with your bike, inclusive of battery, motor, transmission, belt, wheels, brakes and other components.
While the warranty does not cover wear and tear, we do stock many replacement parts in our US warehouse so you may replace worn items with original factory parts.
Find the complete warranty here
We have gone to great lengths to specify low-maintenance motor, belt, transmission, and brake systems, which can go years between requiring services depending on mileage.
That said, all vehicles require regular care and maintenance to perform at their best.
To keep your ebike in top shape we recommend periodic visits to a local bike shop that can assess your bike needs and offer the appropriate service options.
Regular checks and periodic replacement are required for brake pads, tires, handlebar grips and (eventually) belts.
You or your shop of choice are welcome to order them through our spare parts department. These common wear parts are also readily available through independent bicycle service centers and select Beeline service partners nationwide.
Have a question about how to care for your ebike?
Please contact our customer service team, we’re happy to help you out!
We’ve worked hard to provide you with the best experience possible in purchasing and riding a Vvolt eBike. However, we understand that sometimes things don’t work out as planned. If you’re experiencing difficulty with your bike we ask that you contact us so we can help troubleshoot your problem prior to seeking a return.
If you are still unsatisfied with your Vvolt electric bicycle, you may return it for a full* refund within 14 days of receipt.
Contact our customer service team to get a Return Authorization (RA) number – returns without an RA number will not be accepted. Please be prepared to provide photo or video documentation of any mechanical issues.
We are happy to help you arrange return shipment via FedEx at a flat rate of $90.
Please retain the original shipping box, just in case you need to use it for return shipping. We promise it’s way easier to pack your bike in our box than a standard bike shipping box!
Once we receive your return, our tech team will assess the bicycle’s condition and contact you to confirm your refund.
*Bicycles returned in used, dirty or damaged condition may be subject to a return charge of up to 25% of the original price.
Accidents happen. If your bike has been damaged or destroyed in an accident we are happy to offer the following discounts based on the date of your original purchase:
0-12 Months - 60% off replacement price
13-24 Months - 40% off replacement price
25-48 Months - 20% off replacement price